Technical Support Engineer (IN) Vitrox

About Vitrox

Job Description

Chennai, India Bengaluru, India Job Description ViTrox is a design and manufacturing company that powers machine vision solutions for semiconductor and electronics packaging companies. From digitising manufacturing processes to scanning product defects, our products perform reliably at higher speeds and with greater precision. Now, as a company with an extensive customer base globally, we are looking for a dedicated technical support engineer to help us enhance customer experience satisfaction. Responsibilities Supporting customers on technical challenges for vision inspection machine system setup, maintenance and troubleshooting at customer premises Provide knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills Work closely with the R&D Team on quality and design related improvement based on customer feedback Key Qualifications Background in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent Experience in customer service and support for vision inspection machines is an added advantage Diploma holders with relevant working experience will be considered Customer-oriented behaviour and mindset Possess own transport and willing to travel when required Flexible, responsive and able to work long and irregular hours if required Fresh graduates are encouraged to apply Career Level Qualification Years of Experience Job Type Junior Diploma 1 year Full-Time V care and value your Body, mind and soul: Free lunch, sports facilities, gym, etc. Financial well-being: Bonuses, Share Grant Scheme, car loan interest subsidy, relocation allowance, etc. Growth: Education Assistance Programme, training leave, etc. Prevention and recovery: Free medical and hospitalisation insurance, personal accident insurance, unlimited visits to panel clinics, specialist claim, and optical/dental claim, etc. Flexibility and convenience: Free parking, in-house cafe, in-house ATM, etc. Compassion: Compassionate leave, calamity leave, etc. Happiness: Incentive company trips, etc.,