Technical Support Engineer Digital Aptech

About Digital Aptech

Digital Aptech Pvt. Ltd. established in 2013 is a global professional service company with the best developers and IT solution providers who have a strong foothold of seasoned skills, creative ideas, and the ability to deliver services with utmost perfection. DAPL has won multiple recognition to add to our hat like the CMMI Level 3 Accredited, CII Award for customer obsession, INDIA 5000 best MSME Award, etc. We are an ISO 27001: 2013 and ISO 9001: 2015 certified software development company that possesses the top 1% of Indian developers for extraordinary project management and outsourcing project development. Our top-notch software services have gained us with 174+ active world-class clients and 96% Average Customer Satisfaction.  Our technical skills, experience, and innovative strategies would help you accelerate and upgrade your business in the competitive market. Located in India we offer strategy, consulting, development, technology, and operations service to the US, UK, and Australia. Our people deliver the promise of innovation in technology, be it UX/UI development, frontend development, e-Commerce development, web or mobile app development, game development, digital marketing, or staff augmentation. Our organisation is a 360-degree service provider of all IT solutions available 24/7 to embrace our clients to Grow With Us!

Job Description

Technical Support Engineer 

Job Description 
We are looking for world-class talent to join a crack team of engineers, product managers and  designers. We want people who are passionate about creating software that makes a difference to  the world. We like people who are brimming with ideas and who take initiative rather than wait to  be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard  problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on  the success of the company. 
As a Technical Support Engineer you will be responsible for: 

• Helping resolve issues raised by internal users, at any time 
• Responding to issues raised by chat or over the phone 
• Contributing to a 24/7 team (in shifts) 
• Evaluating situational urgency and, if needed, educating users how to properly report issues 
• Applying quick fixes when possible and investigating possible root causes 
• Identifying and communicating with the relevant Development team to assist and/or plan  for long-term fixes 
• Linking Support tickets with their long-term-fix ticket, enriching them with investigation  results, surfacing overall progress of issue resolution 
• Maintaining the Support Runbook documentation along with the Development teams 
• Communicating trend analysis to the product team

Job requirements 
- Solid Computer Science fundamentals, excellent problem-solving skills. 
- Competency in Java programming 
- Good at communicating, in written form, complex issues to both technical and non-technical  audiences 
- Bachelor’s or Master’s degree in Computer Science or related field from a top university. 
- Able to work within the GMT+8 time zone 
What we offer 
- An exciting and passionate working environment within a young and fast-growing company 
- The opportunity to work with a high performing team 
- A competitive salary package 
- The ability to work from anywhere in the world (assuming a stable internet connection) 
- The chance of being a fundamental part of the team and make a difference 
What will the process look like? 
- Application: you will submit an online application form, which will take you less than 10 mins to complete 
- Test: you will take a 60 min online test 
- Interview: there will be 1-2 rounds of interviews