Technical Support Engineer RADCAM TECHNOLOGIES PRIVATE LIMITED

About RADCAM TECHNOLOGIES PRIVATE LIMITED

Job Description

Technical Support Engineer

Job Title: Technical Support Engineer

Salary: Best in Industry, not a constraint for the right candidate

Notice period: Immediate joiners preferred

Place of posting: Bangalore/Pune 

Job brief 

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. They will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

 Responsibilities 

• Identifying and prospecting potential customers by working on leads
• Be an expert in the products & services of the company and communicating their value and utility to the prospects.
• Provide Software Technical Support (ONLINE & ON SIGHT)
• Arranging & conducting software demo to customers
• Benchmarking for MSUs (Maintenance, scheduling, and up-gradation)
• Sending quotations & Commercial negotiations with the customers & follow up till the order /sale is closed
• Customer training and annual maintenance of software
• Understanding client needs and offering solutions and support
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their software is fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Working with sales team when closing sale
• Follow-up with existing customers for new business and networking with new customers
• To be based at our Bangalore office, handling the sales & servicing of our all softwares.
• Our Bangalore office is located at Bettahalasuru Cross (Located on Devanahalli Airport Road)

Required Experience, Skills and Qualifications:

• 1+ years experience in CAD / CAM software sales, like Cimatron, GibbsCAM for tool rooms & Metalix
• Masters /Bachelors degree /Diploma in related domain (technical or engineering or any field) along with software sales experience.
• Strong CAD / CAM software theory and practical application experience and successful track record, recommended.
• Software Sales: 1 years (Preferred)

Other Skills and Qualifications:

• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.
• People Skills: Persuasive and goal oriented.
• Possesses an energetic, outgoing, and friendly demeanour.
• Self-motivated and self-directed.
• Able to multitask, prioritize, and manage time efficiently.
• In-depth understanding of company products, services, and its position in the industry.

Job Type: Full Time