Technical Support Engineer ANS It India

About ANS It India

Job Description

Skills: Technical Support, IT Service Management, Network Security, Customer Service, Computer Hardware Troubleshooting, support engineer, Identifying Hardware And Software Solutions. Provide first-level technical support to customers via phone, email, chat, or in-person. Diagnose and troubleshoot technical problems related to products or services. Guide customers through step-by-step solutions and provide clear instructions. Providing Timely And Accurate Customer Feedback. Maintain accurate and detailed records of customer interactions and support requests. Escalate complex issues to the appropriate technical team or supervisor when necessary. Stay up-to-date with product knowledge and technical advancements to provide the best support possible. Collaborate with other team members to share knowledge and improve support processes. Ensure a positive customer experience by addressing concerns and resolving issues in a timely and professional manner. Participate in ongoing training and professional development opportunities. Resolving Network Issues.,