Technical Support Consultant Mind map IT Solutions

About Mind Map IT Solutions

Job Description

*Location:** Mohali, India *Shift:** Night Shift (US Process) *Employment Type:** Full-Time, Permanent *Job Description:** Join our expanding tech support team as a Technical Support Consultant specializing in smart devices. You will assist US clients with smart home technology, including voice assistants, security devices, and connected appliances. *Key Responsibilities:** - Troubleshoot issues related to device setup, pairing, and functionality. - Assist users in syncing devices with mobile applications and networks. - Provide support and guidance for firmware updates. - Offer product usage tips and share best practices. *Requirements:** - Proficiency in English (verbal and written). - Working knowledge of smart speakers, cameras, or home automation tools. - A minimum of one year of prior tech support experience. *Salary:** Negotiable Job Types: Full-time, Permanent Schedule: Night shift Language: English (Preferred) Work Location: In person,