Technical Support Assistant Itsilver Innovation & Infotainment

About Itsilver Innovation & Infotainment

Job Description

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. No. of Vacancies 2 DUTIES & RESPONSIBILITIES Resolve customer complaints via Ticket System Software, phone, email. Reach out to customers using Customer support software and verify account information. Greet customers warmly and ascertain problem Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Place or cancel orders. Answer questions about terms of sale. Act as the company gatekeeper. Suggest solutions for problems. Handle product recalls. Inform customer of deals and promotions. Compile reports on overall customer satisfaction. Handle changes in policies or renewals. REQUIRED QUALIFICATIONS & SKILL Bachelors degree/Diploma or equivalent experience. Should have Polite Nature, Obedient, Respectful, honest, trustworthy, cultural awareness, sensible & flexible Demonstrated written and oral communication skills Good command over language and grammar (Hindi & English) Sharpe Knowledge of Basic of Computers, Internet Services and Social Networking Websites Familiarity with Ticket Support System Knowledge of general Office machines and telephone system. Ability and willingness to work cooperatively with others. High degree of discretion dealing with confidential information. Ability and willingness to work in weekend days. Any additional Skill will be considered with preference SALARY DETAILS Contract : Yes Minimum Duration : 1 Year Joining : Immediate Salary 1.4 3.0 Lakh PA INCENTIVES BENEFITS Accidental Insurance : 2 Lac Rupees Life Insurance: 3 Lac Rupees Travel Allowance : As per Job Profile Training : maximum 6 Weeks Training + Experience Certificate : ISO 9001:2015 Certified Personal Visiting Card : After Training Identity Card : On Joining Mobile Hand Set + Corporate Number : On Joining Vehicle : If Applicable Company Email ID : On Joining SEHYOG ID card : After Training Company Profile/Other supportive print Documents : On Demand Mail Post Service : On Demand Internet Facility : In office Campus + Remote Hours of Working : Fixed Leave Option : SL/CL/FL/VL/WPL/PL Telephone Service : Only For Business Call (Local/STD/ISD) Holidays : Check ITSILVER Calendar Vocational Trip/Tour : Once in a trimester Bonus : Based On Performance Refreshment :All the time during Working Hour + in field Accommodation + Transportation :In Field Participation in ITSILVER Activities :Required,