Technical Support Mobicule Technologies Pvt. Ltd

About Mobicule Technologies Pvt. Ltd

Mobicules has its focus on the fast evolving Social Software arena, which has been estimated to be one of the top disruptive technologies for the near future. We conceptualize, design, build and market Social Networks, Social Network Platforms and Applications and Collaboration Software. Solutions being built and delivered by Mobicules includes feature rich social applications for social networks, niche social network platforms, and involved web 2.0 applications. We continue to impress our clients with our understanding of the recent trends in the web, and how to best utilize technology to deliver world class solutions. Over a very short time, we have built expertise in a wide variety of still evolving technologies which are essential to build powerful and state of the art web applications. Our top notch team drawn from IIT Kharagpur, IIT Guwahati and NITs enables us to be agile and ever learning.

Job Description

Job Description:
Key responsibility includes
Respond to the user queries over call & email
Support ticket classification
Prioritize issues
Ticket escalation to the next level of support
Maintaining the agreed SLA
Responsible for Issue analysis, Identification of bug and provide workaround
Well versed with SQL and UNIX commands
Good speaking & written English skills
Should have good troubleshooting mindset and positive attitude towards learning
new things
Work in shift & roster (365x7 environments)

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