Technical Specialist, Server NTT DATA

About NTT DATA

Job Description

As a Data Center Remote Technical Support Engineer at NTT DATA, you will play a crucial role in providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your responsibilities will involve maintaining the support process, handling support requests, resolving problems, and carrying out maintenance tasks following agreed procedures. You will also ensure the usage of knowledge articles in incident diagnosis and resolution, monitor service delivery against service level agreements, and maintain records of relevant information. Your role will require you to prioritize and diagnose incidents, investigate causes of incidents, escalate unresolved incidents, and provide service recovery following incident resolution. You will document and close resolved incidents, maintain secure and accurate configuration on configuration items, and remotely investigate and identify the root cause of incidents. Additionally, you will create knowledge articles in incident diagnosis and resolution, upgrade skills, enhance knowledge on the latest products and technologies, and complete required certifications. To excel in this position, you should have a working knowledge of technical documentation, management agent concepts, redundancy concepts, and remote console architecture within the supported technical domain. Knowledge of vendor technologies such as Cisco, EMC, and Dell Avaya is essential. You should also possess customer service orientation, be a proactive thinker, problem solver, detail-oriented, and have good analytical and logical thinking. Excellent spoken and written communication skills, as well as the ability to work well with others, are also key attributes for success in this role. In terms of qualifications, you should hold a Bachelor's degree or equivalent in Information Technology or Computing, along with professional level certifications in different Data Centre technologies such as Cisco, NetApp, or EMC (e.g., CCNP (DC), ONTAPP). Expertise in at least two Data Center technologies is required, along with five to seven years of seasoned experience in call center routing technologies, voice over IP technologies, security/firewalls, networking, and IT infrastructure. This position offers remote working opportunities and is ideal for individuals who are looking to leverage their technical expertise, problem-solving skills, and customer service orientation to make a significant impact in the field of Data Center Remote Technical Support Engineering at NTT DATA.,