Technical Sales Account Manager IT Merchant

About IT Merchant

Job Description

We are seeking a dynamic Technical Account Manager (TAM) to join our growing team. As a TAM, youll act as the primary technical point of contact for key clients ensuring smooth onboarding, successful implementation, and long-term satisfaction with our services. You'll collaborate closely with product, engineering, and client success teams to deliver exceptional post-sales support and maintain high client retention. Key Responsibilities: Serve as the trusted advisor and primary technical contact for a portfolio of enterprise and high-growth clients Understand client business goals and technical environments to drive value through our solutions Lead onboarding, solution implementation, and product adoption efforts Proactively monitor accounts to ensure client satisfaction, renewals, and growth Coordinate with internal teams (engineering, product, and support) to resolve client issues and escalate bugs or feature requests Deliver regular reports and insights to clients on usage, performance, and optimization opportunities Conduct periodic business reviews (QBRs) and share roadmaps aligned with client objectives Translate technical concepts into business-friendly language for client stakeholders Qualifications: 36 years of experience in a client-facing technical role (TAM, Solutions Engineer, Pre-sales, or Post-sales) Strong technical background familiarity with APIs, cloud platforms, integration tools, and software development workflows Excellent communication and stakeholder management skills Strong analytical mindset with problem-solving abilities Proven ability to handle multiple clients/projects and deliver high-quality outcomes Nice to Have: Exposure to DevOps tools, data platforms, or backend systems Familiarity with Jira, Confluence, Postman, SQL, and Git Experience working with international clients or cross-functional teams,