Technical Operation Engineer Google India Pvt Ltd

Technical Operation Engineer, Silicon

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 2 years of experience in designing, developing, or troubleshooting linux, networking.
• Experience with creating or optimizing deployment or support processes for linux based desktops and servers, software and patches.

Preferred qualifications:

• Experience in automating/scripting support processes.
• Experience with Google Cloud Platform.
• Understanding of IT infrastructure, with the ability to troubleshoot issues.
• Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills.

Responsibilities

• Provide support to help improve the productivity of silicon engineers.
  
• Develop scripts, tools, processes or solutions to prevent issues, improve user productivity and automate recurring tasks as part of global service improvements.
• Collaborate with peers, vendors and other technical support teams to troubleshoot, refine processes and resolve incidents and problems efficiently.
• Develop scripts, tools, processes or solutions to proactively address issues, streamline workflows and support global service enhancements.

About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen. The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.