Technical Helpdesk Executive(US/CA) Mind map IT Solutions
Mind map IT Solutions
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Punjab
Skills: Zendesk, Excellent communication skills in English, Familiarity with helpdesk tools such as Freshdesk
About Mind Map IT Solutions
Job Description
*Location:** Mohali, India *Shift:** Night (US Clients) *Job Description:** We are seeking Technical Helpdesk Executives to provide customer support through voice and chat for software, email, and system performance issues. *Key Responsibilities:** - Deliver basic and intermediate-level technical support. - Escalate complex issues to the backend team. - Follow up with customers to ensure their satisfaction. *Requirements:** - Excellent communication skills in English. - Familiarity with helpdesk tools such as Freshdesk or Zendesk is a plus. - A minimum of 1 year of experience in BPO or technical support. Job Types: Full-time, Permanent Shift: Night shift Work Location: In person,