Technical Account Managers HuntingCube Recruitment Solutions

About HuntingCube Recruitment Solutions

Job Description

The Technical Account Managers in our company play a crucial role in meeting customer expectations and assisting them in effectively utilizing their observability and security data. We are seeking dedicated, sharp, and humble professionals with a proven track record of technical customer-facing experience. As a Technical Account Manager, you will serve as a trusted advisor, guiding our customers through their monitoring, security, and observability journey. This role requires a unique blend of high technical expertise and a strong focus on customer satisfaction, renewal, and expansion. Responsibilities: - Address customers" technical challenges by leveraging the platform, integrating new data, and existing integrations. - Gain a deep understanding of customers" technical requirements and business objectives to consistently deliver new artifacts and value. - Lead the onboarding process, from implementing new integrations to providing training and troubleshooting support. - Demonstrate expertise in the Log Management/Observability markets to assist customers with best technical practices. - Develop a tailored game plan for each customer based on data analysis and specific needs. - Cultivate relationships and collaborate with technical counterparts to drive product adoption. - Conduct Quarterly Business Reviews (QBRs) with customers to review delivered value and address their ongoing needs. - Advocate for customer requirements internally and influence the product development roadmap. - Collaborate with the Sales team on renewals, upsells, cross-sells, and expansion opportunities. Requirements: - Background knowledge of DevOps/Cloud/Observability. - Industry expertise and insights on Monitoring, Observability, Log Management, and SIEM. - Hands-on experience in technical integrations and complex troubleshooting. - Previous experience in customer-facing roles with exceptional customer communication skills. - Proficiency in English communication, both written and verbal. - Strong presentation skills to establish credibility with executives. - Hands-on experience in Engineering/DevOps is advantageous. - Proficiency in coding in high-level programming languages like Java, Go, Python is a plus. - BSc degree in Computer Science/Engineering is beneficial. - Experience in SAAS B2B software companies is a bonus. Join our team as a Technical Account Manager and be a key player in delivering exceptional service and value to our customers while driving business growth and success.,