Tech Support (USA) Mind map IT Solutions

About Mind Map IT Solutions

Job Description

*Job Overview:** We are seeking a Technical Support Specialist to assist our customers in troubleshooting, diagnosing, and resolving technical issues. The ideal candidate will possess strong technical expertise, exceptional problem-solving abilities, and a customer-centric approach. *Key Responsibilities:** - Provide timely technical support to customers through various channels, including phone, email, and chat. - Diagnose and address hardware, software, and network-related issues. - Walk customers through step-by-step solutions and proper product usage. - Escalate complex issues to the appropriate teams as required. - Maintain accurate records of customer interactions and resolutions. *Requirements:** - A Bachelors degree in Information Technology, Computer Science, or a related field is preferred. - Previous experience in technical support, IT helpdesk, or customer service is advantageous. - Strong problem-solving and analytical abilities. - Excellent communication and interpersonal skills. - Familiarity with ticketing systems, remote support tools, and CRM platforms. *Why Join Us ** We offer a competitive salary, opportunities for professional growth, a collaborative work environment, and exposure to cutting-edge technology. Job Types: Full-time, Permanent Shift: Night shift Work Location: In person,