Tech Support Analyst Mind map IT Solutions

  • company name Mind map IT Solutions
  • working location Office Location
  • job type Full Time

Experience: 1 - 1 years required

Pay:

Salary Information not included

Type: Full Time

Location: Punjab

Skills: TeamViewer, Spoken English, remote tech support, OS Troubleshooting, Email troubleshooting, device driver troubleshooting

About Mind Map IT Solutions

Job Description

Location: Mohali | Shift: Night Job Description: Provide real-time remote support for US customers facing issues with device setup, slow system performance, software errors, and internet connectivity. Responsibilities: Remotely resolve OS, email, and device driver issues. Use tools like TeamViewer to take control of customer devices. Recommend paid support plans when appropriate. Requirements: 1+ year experience in remote tech support. Excellent spoken English and familiarity with common PC issues. Job Types: Full-time, Permanent Shift: Night shift Work Location: In person,