Tech Support Agent (International Process) OnlineInfatuation

About OnlineInfatuation

Job Description

As an International Tech Support Associate, you will be responsible for providing technical assistance and support to customers globally. Your primary role will involve diagnosing and troubleshooting technical issues related to software, hardware, and network connectivity. You will interact with customers via phone calls, assisting them in installing, configuring, and using products and services. Collaborating with cross-functional teams, you will contribute to improving product usability and customer experience. It is essential to stay updated with product developments, technical specifications, and industry trends to deliver exceptional service. The successful candidate for this position should hold a Bachelor's degree in computer science, Information Technology, or a related field. You must have at least 1-2 years of experience in international tech support voice processes. Strong knowledge of software, hardware, and networking concepts is required. Excellent communication skills in English and other languages as needed are essential. You should be able to multitask, prioritize, and manage time effectively in a fast-paced environment. A customer-focused attitude, problem-solving skills, and attention to detail are crucial for this role. In this full-time, permanent role based in Noida, you will work primarily in US/Night shifts. You will play a vital role in providing technical support to customers, escalating unresolved issues to internal teams, and ensuring timely resolutions. If you are an immediate joiner with a passion for delivering exceptional service and have the required qualifications and experience, we encourage you to apply for this position.,