Tech Support Shiva Infotech Innovations
Shiva Infotech Innovations
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Bug Testing, Market Knowledge, Write test cases, Maintenance of data in excel, Utilize standard LifePoint issueticket tracking software, Design, develop components of executive management reporting packages, Monitor system performance of Hyperion Financial Management HFM, Provide recommendations for enhancements, new system designs, Support to Client on software products, Off site on site client support, Proficiency in MS Office, Proficiency in CRM software, Communication, Negotiation skills, Ability to build rapport, Time management, Planning Skills, Follow internal SOP
About Shiva Infotech Innovations
Job Description
Shiva Infotech seeks people who can help it grow into one of the finest professional service organizations in the business world. It offers value-added services that make a perceptible impact in today's business. It believes that the client satisfaction, upgradation of knowledge and investment in information technology will enable it to achieve the set goals. Why Join Us Opportunity to work with cutting-edge technology solutions. Hands-on experience in client interaction and software support. A supportive environment to nurture your skills and grow professionally. e-Mail : jobs@shivainfotech.com Tech Support Experience : 1-2 Year Qualification :Graduate/ MCA/ BTech and Diploma in IT Required Skills: Bug testing ,write test cases ,Maintenance of data in excel. use plans to improve information flow and operational improvements. Utilize standard LifePoint issue/ticket tracking software and manage workflow. Work with business line analysts/managers to ensure consistent reporting standards are employed. Design and develop components of executive management reporting packages. Monitor system performance of Hyperion Financial Management (HFM), Hyperion Planning, and other supported systems. Provide recommendations to the IT Manager for enhancements or new system designs which he/she feels would benefit LMV Automotive Systems. Support to Client on our software products. Off site & on site client support Key Requirements Experience in customer support is a plus. Proficiency in MS Office and CRM software. Proficiency in English. Market knowledge Communication and negotiation skills Ability to build rapport Time management and planning skills Follow internal SOP,