Team Leader - Sales Data Analytics MANN+HUMMEL

About MANN+HUMMEL

Job Description

Role Summary Job Description We are seeking a dynamic and forward-thinking Team Leader to lead our Sales Analytics team within the Shared Service Center, part of the O2C organization. This team plays a critical role in supporting our Sales function with data-driven insights and reporting. While the team currently focuses on generating reports, we are embarking on an exciting transformation to evolve into a true business analytics powerhouseand we need a leader to drive this change. This role requires a customer-focused leader who can manage a team effectively, ensure operational compliance, maintain service excellence, and implement process improvements to drive efficiency. The role reports to the Operations Manager and plays a key part in ensuring operational stability, people development, and alignment with global business goals. Main Tasks Lead and manage a team of 813 data analysts supporting Sales Analytics under the O2C function. Foster a customer-focused culture and ensure strong ownership of service delivery. Drive the transition from standard reporting to advanced analytics, enabling insight-driven sales decision-making. Act as the main point of contact for sales leaders, understanding needs and translating them into analytics solutions. Define and implement a roadmap for analytics maturity (tools, methodologies, best practices). Promote team development through training, certifications, and learning programs. Build reusable self-service dashboards and reporting assets to optimize delivery. Ensure high-quality, timely reporting and develop predictive/prescriptive insights. Implement and uphold data governance and compliance practices. Collaborate with IT, Finance, and other teams to align data and reporting strategy. Manage analytics projects end-to-end, ensuring successful and timely delivery. Oversee daily operations, adherence to KPIs/SLAs, and resolve escalations effectively. Ensure accurate handling of sensitive customer data and system/process compliance. Drive continuous improvement using Lean/Six Sigma; support smooth transitions for new processes. Coordinate with Transition and Controlling teams for onboarding, cost analysis, and change management. Your Profile Bachelors or Masters degree in Business, Economics, Data Science, Statistics, or relevant field. 9+ years of experience in analytics or operations, with 23 years in a team lead or people management role. Experience in a shared services environment, preferably supporting sales or O2C. Automotive industry experience preferred. Knowledge of customer master data processes and pre-series activities is advantageous. Skills (Mandatory) Strong analytical and problem-solving skills. Proficiency in Power BI, Tableau, SQL, Oracle, Python, Excel. Experience with big data tools: Cloud, Hadoop, etc. Hands-on project management of analytics initiatives. Excellent communication and stakeholder engagement. Leadership and team development experience. Green Belt Six Sigma certification (preferred). Core Competencies Customer Focus & Service Orientation Quality & Compliance Adherence Planning & Organizing Communication with Impact Building a Successful Team Process Improvement & Execution Analytical Thinking & Decision Making,