Team Leader Quality Assurance RCM Credence Global Solutions
Credence Global Solutions
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Quality Assurance, Deployment, Corrective actions, RCA, People Management, Communication skills, Compliance, Analytical skills, MS Office tools, RCM, Leave planning, Adhere to Quality Standard Document, Meeting deadlines, Conduct ATA, Call Calibration Sessions, Feedback on invalid errors, Timely closure of tasks, Strategic Partnership, Leadership Call Listening sessions, Generate insights, QE experience, End to End RCM, Decision Making Skills
About Credence Global Solutions
Job Description
Quality Assurance [RCM] Job Roles Should be able to manage day to day activities not limited to and include the below: Leave planning : Manage discussions and plan for following months Adhere to Quality Standard Document Deployment : Allocate targets and assign CSEs for call monitoring Meeting Deadlines : Ensure to have daily targets met by the team and cause no delay in feedback closures for CSEs on calls monitored Conduct ATA {Audit the auditor}, Call calibration sessions, feedback on invalid errors, corrective actions on non-adherence to timelines or other opportunities as per company policies Ensure timely closure of tasks mandated by clients Display strategic partnership with stakeholders for continuous improvement and client value addition Lead Leadership Call Listening sessions and bring valuable insights / themes to the table Generate insights from regular and exceptional call monitoring; conduct RCA for all the portfolios that he / she supports; work with Operations and Compliance Teams to come up with POA. People management: Conduct regular 1-0-1s; challenge, support and appreciate; forecast attrition through EWS tracking; conduct engagement activities. Candidates Requirement Minimum 3 years of QE experience in RCM / 6 months as Quality Team Leader. Excellent in End to End RCM. Excellent communication skills. Ensure full compliance with all company, departmental, legal, and regulatory requirements. Good at displaying confidence, at identifying challenges and address them through strong analytical and decision making skills. Good at MS Office Tools: Excel, Word and PowerPoint. Job Category: Quality Assurance RCM Job Type: Full Time Job Location: Pune IN,