Team Leader - Operations (BPO) Transact Global BPO
Transact Global BPO
Office Location
Full Time
Experience: 1 - 1 years required
Pay: INR 450000 - INR 450000 /year
Type: Full Time
Location: Karnataka
Skills: SLA, AHT, Attrition, Shrinkage, CSAT, Occupancy, Quality, Inbound Customer Support Voice Process, fluent English, Fluent Hindi
About Transact Global BPO
Job Description
You will be working as a Team Leader Operations (BPO) at Transact Global in Bangalore, Yeshwantpur. The salary offered for this position is 3.6 LPA. To be eligible for this role, you should have a minimum of 1 year of experience as a Team Leader or Subject Matter Expert (SME) in BPO Voice processes. It is essential that you have prior experience in handling Inbound Customer Support Voice Process. Additionally, you must possess knowledge of various metrics such as SLA (Service Level Agreement), AHT (Average Handling Time), Attrition, Shrinkage, CSAT (Customer Satisfaction), occupancy, and Quality. Fluency in English and Hindi is required for effective communication with the team and clients. The ideal candidate for this position should be an immediate joiner, ready to take on the responsibilities of leading the operations team in a dynamic BPO environment.,