Team Leader Operations Transformplus
Transformplus
Office Location
Full Time
Experience: 2 - 2 years required
Pay: INR 300000 - INR 500000 /year
Type: Full Time
Location: Bangalore
Skills: Bpo Operations, Shrinkage, Customer Service, kpi, AHT, Attrition Control, CSAT, Team leading, Service level
About Transformplus
Job Description
Hi,
We are looking for Team Leader
!!Desired Candidate Profile!
Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre.
Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat.
Should have knowledge of Lean six sigma green belt certification content.
Minimum 1.5 years experience as Team Lead (On papers)
Should have managed Team and worked towards bottom quartile.
Joining Date : Immediate joiner> 30 Days.
Must be a graduate
WhatsApp me your CV HR at 9322083802