Team Leader, Operations Algomatix Technology Pvt Ltd

About Algomatix Technology Pvt Ltd

Job Description

The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality. Key Responsibilities Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews. Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes. Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes. Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues. Qualifications Education: Bachelors degree in IT, engineering, or related field (or equivalent experience). Experience: 5+ years in telematics or technical support; 1+ year in a supervisory role. Skills: Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills. Preferred Qualifications Experience in telematics or fleet management industries, and familiarity with GPS and data analytics. Job Type: Full-time Benefits: Provident Fund Schedule: Morning shift Work Location: In person Speak with the employer +91 8097242863,