Team Leader - Customer Support COOX
COOX
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Operations, Communication, Communication skills, Interpersonal Skills, Team Management, Operations Management, Vendor Management, KPI Analysis, customer, Customer Support, Training, Development, Business Operations
About COOX
Job Description
About The Company COOX (pronounced as Cooks) is Indias leading platform that lets you bookPProfessional Chefs, Daily Cooks, Bartenders, Waiters and Kitchen Cleaners for occasions like houseparties, birthdays, weddings, and special events at home. We have served over 5 Lakh people and builta network of 3,000+ trained service professionals in more than 20 cities of India. Roles & Responsibilities Lead and manage the operations team to ensure efficient handling of bookings Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes Ensure consistent supply by onboarding new partners & vendors and launch new cities and services Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention Define and analyze metrics and KPIs to efficiently track progress Perks Rewards, Incentives& Bonuses Special Meals & Food Trials Startup Exposure Full of Learnings Other Details Need people who are energetic, confident and streetsmart Great communication and soft skills Foodies are preferred Skills: operations,communication,communication skills,interpersonal skills,team management,operations management,vendor management,kpi analysis,customer,customer support,training and development,business operations,