Team Leader (Collection) Prakhar Software Solutions Pvt Ltd

About Prakhar Software Solutions Pvt Ltd

Job Description

KINDLY SHARE YOUR RESUME AT sujal.adhikari@prakharsoftwares.com or at 9289258122 Job Title: Team Leader collection Location: Hyderabad/Chennai Department: Digital Sales Sub-Department: Digital Channel Job Description We are seeking a dedicated and skilled Team Leader - Renewals to oversee the renewal process for existing contracts within our Digital Channel. The ideal candidate will play a pivotal role in ensuring customer retention and satisfaction, while driving upsell opportunities to enhance our service offerings. Key Responsibilities Manage Renewal Processes: Oversee the renewal of existing contracts, ensuring customers maintain their business relationship with the company. Develop Renewal Strategies: Create and implement effective renewal strategies to maximize customer retention and satisfaction. Customer Relationship Management: Build and maintain strong relationships with customers to foster loyalty and trust. Negotiation: Engage in contract negotiations, ensuring favorable terms for both the company and our customers. Upselling: Identify and capitalize on upsell opportunities in collaboration with internal teams. Cross-Functional Collaboration: Work closely with sales, customer service, and support teams to ensure a seamless renewal process. Team Leadership: Provide direction and support to the team, fostering a cooperative and productive work environment. Reporting and Analysis: Monitor renewal metrics and analyze performance to identify areas for improvement. Minimum Requirements Education: Any Graduate Experience: Minimum of 3+ years in a relevant role, with on-the-job training. Communication Skills: Excellent verbal and written communication skills. Negotiation Skills: Confidence and strong negotiating abilities. Technical Proficiency: Computer literate and familiar with digital sales tools. Organizational Skills: Strong organizational skills to guide the team effectively. Additional Skills Proficient in English and Telugu. Strong interpersonal skills with a focus on teamwork. Personal Attributes A proactive and motivated team player. Ability to adapt and thrive in a fast-paced environment. If you are passionate about customer success and have a proven track record in renewals and upselling, we invite you to apply and join our dynamic team! Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Team management: 3 years (Required) Language: Telugu (Required) English (Preferred) Work Location: In person,