Team Leader - Caller Center Vision India Services Pvt. Ltd.

About Vision India Services Pvt. Ltd.

Job Description

As a call center team lead, your main focus will be on achieving the goals of the campaign and effectively managing the work assigned. Your primary objective will be to ensure that your team completes the assigned tasks within the specified time frame and with minimal disruptions. The success of a Team Leader is directly correlated to the performance of their team. Your responsibilities will include: - Supervising the daily operations of the call center. - Establishing clear team objectives and deadlines. - Monitoring and reporting on the performance metrics of the team. - Providing motivation and guidance to team members. - Assigning campaigns to agents and managing call volumes. - Monitoring agent performance on an hourly basis. - Conducting call audits and providing feedback to agents verbally. This role requires strong leadership skills, effective communication, and the ability to drive team performance towards achieving desired outcomes. The ideal candidate will be proactive, detail-oriented, and capable of working in a fast-paced environment to ensure the success of the call center operations.,