Team Leader - Call Centre - Bengaluru - SDR Tower - JM Tata Capital

About Tata Capital

Tata Capital Limited ("TCL"), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company ("CIC").

Tata Capital and its subsidiaries are engaged in providing/supplying a wide array of services/products in the financial services sector and operates across various areas of business: Commercial Finance, Consumer Loans, Wealth Services and distribution and marketing of Tata Cards.

Job Description

Job Purpose To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset. Responsibilities Core Responsibilities: 1. Team Management: Supervise and mentor a team of outbound sales agents. Conduct daily team briefings to set targets and expectations. Monitor agent performance and provide constructive feedback. 2. Sales Strategy Execution: Implement sales strategies to meet or exceed team targets. Develop call scripts, objection-handling techniques, and closing strategies. Analyse sales data to identify trends and optimize performance. 3. Performance Monitoring: Track individual and team KPIs, including call volume, conversion rates. Ensure compliance with company standards and data protection Policy. 4. Training and Development: Identify training needs and organize periodical trainings. Ensure new hires are effectively onboarded . Promote best practices for Lead conversions. 5. Customer Relationship Management: Address escalated customer queries/issues promptly and effectively. Qualification ; Graduate , Master / Postgraduate,