Team Leader Aaish Solutions
Aaish Solutions
Office Location
Full Time
Experience: 3 - 3 years required
Pay: INR 300000 - INR 400000 /year
Type: Full Time
Location: Bangalore
Skills: Handling, operations team handling, bpo, Team, Leader
About Aaish Solutions
Job Description
Job Opening: BPO TEAM LEADER
Location: Bangalore
Experience: 2 to 6 Year
Employment Type: Full-Time
Languages : English & Hindi (or any regional)
Key Responsibilities:
Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office).
Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals.
Monitor and manage key performance metrics including attrition, shrinkage, quality, and schedule adherence.
Collaborate with clients to understand business requirements and ensure service delivery expectations are met.
Drive continuous improvement initiatives focused on productivity, efficiency, and customer experience.
Generate and present operational performance reports to senior management and clients.
Ensure strict compliance with company policies, data protection protocols, and industry regulations.