Team Leader ResoPro Training Services
ResoPro Training Services
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Team Management, Quality Assurance, Training, Development, Performance Analysis, coaching, Communication, hr policies, Operations Management, problem resolution, Process Development, Analytical skills, MS Excel, presentation skills, CPMSLA
About ResoPro Training Services
Job Description
You will be responsible for Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. Drive the team to be client/customer-focused, owns training and development to team. Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals. Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management. Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. Performance feedback session to be provided to agents. Primary focus on CPM/SLA. Requirements Graduation is a must. 2 years as a Team Leader on papers in Back Office Should be willing to work in 24*7 working environment. Excellent verbal / written communication skills Good with Analytical skills / MS Excel / presentation skills.,