Team Leader Square Business Services Pvt. Ltd.

About Square Business Services Pvt. Ltd.

Job Description

Job Description:

We are seeking a dynamic and experienced Voice Process Team Lead to join our growing team. As a Team Lead, you will play a pivotal role in managing day-to-day operations, ensuring team performance, and maintaining high standards of service delivery.

Key Responsibilities:

• Lead and manage a team of voice process associates, ensuring optimum performance and productivity.
• Handle team dynamics, provide training and guidance, and maintain a positive work environment.
• Generate and review daily, weekly, and monthly performance reports.
• Conduct RAG (Red, Amber, Green) analysis to track team performance and implement corrective actions where necessary.
• Oversee leave management and attendance for team members.
• Ensure adherence to company policies, quality standards, and client requirements.
• Collaborate with other departments to resolve issues and implement process improvements.

 Key Skills & Requirements:

• Proven experience of 1-2 years in a team leader or supervisory role, particularly in a voice process environment.
• Strong team handling and leadership capabilities.
• Proficiency in report generation and analysis, especially using Excel.
• Knowledge of RAG analysis and performance metrics.
• Excellent communication and interpersonal skills.
• Ability to manage leave schedules and resolve team-related issues promptly.
• Graduate or higher educational qualification.

If you're looking to join a fast-paced and dynamic environment where you can contribute to team success and professional growth, we would love to hear from you.

Apply Now and be a part of the Square Business Services Pvt. Ltd. team!