Team Lead - Technical Help Desk Secure Meters Limited
Secure Meters Limited
Office Location
Full Time
Experience: 8 - 8 years required
Pay:
Salary Information not included
Type: Full Time
Location: Rajasthan
Skills: Communication, Negotiation, Leadership, Team Management, Customer Centric, MS Office, IT engineering
About Secure Meters Limited
Job Description
We at Secure Meters are seeking a customer service oriented & technically skilled professional having 8-10 years of rich exposure into leading the team for technical service excellence specifically for international customers. Job Roles: Resolving customer complaints proactively within TAT Service delivery via software & applications Guidance & appropriate trainings to the team Timely submission of reports e.g. SLA, Ad-hoc & performance etc. Collaborate with stakeholders Data related compliance management (PIMS) etc. Required Qualification: B.Tech./B.E./MCA Required Skills: Communication, Negotiation, Leadership, Team Management, Customer Centric, MS Office & IT Engineering,