Team Lead, Service Delivery TTEC

About TTEC

Job Description

As a Team Lead working onsite in Mohali, Punjab with TTEC, you will play a crucial role in bringing humanity to business and ensuring a quality customer experience. You will lead and motivate your team to meet both TTEC and client metric performance goals. Your responsibilities will include answering associates" questions, guiding them to resolve issues, handling customer escalations, and serving as the first-line manager for your team. You will act as a leader by encouraging and motivating your team to achieve goals, resolve issues, and enhance their career mobility. Throughout your day, you will coach associates, address employee-related issues, provide training on services, products, or processes, and utilize various tools and applications to accomplish tasks. Additionally, you will mentor your team through constant coaching, feedback, recognition of successes, and addressing challenges when necessary. Your role will impact the financial health of the company as you lead with compassion to retain valuable employees and influence factors such as absenteeism and occupancy. You will need to demonstrate empathetic leadership, maintain professionalism during conflicts, and support high standards of accountability and effective communication within the team. To excel in this role, you should have an associate degree, technical school background, or equivalent work experience. Strong time management skills, a customer-focused mindset, and comfort with computer systems are essential. You will be part of a supportive environment that encourages career and professional development, promotes inclusivity, and values community engagement. Furthermore, you can expect competitive compensation, performance bonuses, paid time off, wellness benefits, and healthcare coverage. TTEC is dedicated to creating happy customer experiences since 1982, leveraging a blend of humanity and technology to serve leading brands globally. Join us in building engaged and profitable customer relationships through exceptional service and teamwork.,