Team Lead - Service - Delhi NCR One97 Communications Limited
One97 Communications Limited
Office Location
Full Time
Experience: 15 - 15 years required
Pay:
Salary Information not included
Type: Full Time
Location: Ghaziabad
Skills: Team Management, SLA Management, Material management, Upselling, Analytical skills, Data Management, Training, DTH, Broadband, Consumer Electronics, Inventory Management, Service Background, Local Market Knowledge, Stock Handling
About One97 Communications Limited
Job Description
About Us: About Team : Responsibilities : 1. Team Management (Service FSEs) min 15-20. 2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related) 3. Material Management from Hub to FSE.(Fwd and Reverse Logistics). 4. Upselling Skill. 5. Analytical and Data Manager. 6. Trainer Mindset. Criteria : 1. Strong service background 2. Industry- DTH/Broadband/Consumer Electronics etc. 3. Local market knowledge 4. Strong understanding of stock handling/ inventory management,