Team Lead - Service - Delhi NCR One97 Communications Limited

  • company name One97 Communications Limited
  • working location Office Location
  • job type Full Time

Experience: 15 - 15 years required

Pay:

Salary Information not included

Type: Full Time

Location: Ghaziabad

Skills: Team Management, SLA Management, Material management, Upselling, Analytical skills, Data Management, Training, DTH, Broadband, Consumer Electronics, Inventory Management, Service Background, Local Market Knowledge, Stock Handling

About One97 Communications Limited

Job Description

About Us: About Team : Responsibilities : 1. Team Management (Service FSEs) min 15-20. 2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related) 3. Material Management from Hub to FSE.(Fwd and Reverse Logistics). 4. Upselling Skill. 5. Analytical and Data Manager. 6. Trainer Mindset. Criteria : 1. Strong service background 2. Industry- DTH/Broadband/Consumer Electronics etc. 3. Local market knowledge 4. Strong understanding of stock handling/ inventory management,