Team Lead Semi Technical Support Enhanceplus Consultants
Enhanceplus Consultants
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: Email Support, written communication, Verbal communication, Typing speed, Leadership, Management, semitechnical customer service, Chat Support, Prioritization
About Enhanceplus Consultants
Job Description
Role and key responsibilities: We are seeking a Team Leader to lead a team of customer service representatives. Manage team performance and metrics Provide coaching and guidance to team members Ensure customer satisfaction and resolve escalations Collaborate with internal teams to improve products and services Develop and implement team strategies and initiatives Key skills and knowledge: Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) Ability to prioritize and manage tasks within a fast-paced environment Typing speed of 55 WPM and accuracy of 95% Strong leadership and management skills Educational Qualification :Graduation Job Types: Full-time, Permanent Shift: Night shift Rotational shift Work Days: Weekend availability Language: English (Preferred) Work Location: In person,