Team Lead - Hindi Customer Service The closing Gap
The closing Gap
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kerala
Skills: Account Management, Client Servicing, Interpersonal Skills, presentation skills, Salesforce, HubSpot, MS Office, Customer Success, ProblemSolving Skills, Organizational Skills, crm tools, zoho, Google Workspace
About The Closing Gap
Job Description
Location: Trivandrum, Kerala Employment Type: Full-time Competitive Compensation (based on experience). What Youll Do Serve as the primary point of contact for assigned clients Build and maintain strong, long-term relationships; manage expectations Understand client goals, business challenges and industry trends Coordinate with projects, support and product teams to ensure on-time delivery Monitor service quality, handle escalations and resolve issues swiftly Identify upselling and cross-selling opportunities to drive account growth Drive renewals and retention strategies for sustained partnerships Provide regular performance reports and lead review meetings Keep detailed documentation of account activities and communications What You Bring 24 years experience in account management, client servicing or customer success Bachelors degree in Business, Marketing, IT or related field Excellent interpersonal, presentation and problem-solving skills Strong organizational ability; adept at managing multiple accounts Proficiency in CRM tools (Salesforce, Zoho, HubSpot) and MS Office/Google Workspace Fluent in English and Hindi Why Youll Love It Here Opportunity to work with cutting-edge AI/automation solutions Collaborative, growth-focused culture Competitive salary + benefits Send your resume to: hr@theclosinggap.net Learn more about us: https://theclosinggap.net Apply Now and Lets Close the Gap Together. Job Type: Full-time Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 7736691629,