Team Lead – Ecommerce Operations Acelerar Technologies

About Acelerar Technologies

Acelerar is one of the leading BPO outsourcing companies in India and a global brand offering reliable and result-driven BPO outsourcing solutions for overseas clients.

With years of establishment in global market, Acelerar represents an all-embracing definition of a BPO Company having vast pool of talent resource, industry-recognized expertise, organizational efficiency and a large number of satisfied global clients, thereby ensuring a comprehensive outsourcing solution to every business entity of whatsoever size.

Job Description

Position: Team Lead – Ecommerce Operations
Experience : 3-5 years
Salary : 3-5 Years
Location : Gurgaon ( WFO )
Notice Period : Immediate - 15 days
Interview process : 4 rounds of virtual and face to face interviews
Manadatory Skills : Excellent comm skills, expertise on platforms like Amazon, eBay, Walmart etc., International client management, worked on tools like  Helium 10, JungeScout, Sellics, Viral Launch, eComhunt etc , 1-2 years team lead experience.
Any other specifications : Ready to work in Night shift

What we are looking for: We are looking for an experienced eCommerce specialist with an all-round experience in catalogue management on all major international marketplaces, seller and vendor central, setup and deployment on Amazon.
This role requires a high level of IQ, creativity, research skills, attention to detail, team, and project management skills.

How you fit in:
Subject matter expertise:
Have diverse experience with catalogue management for major international marketplaces like
Amazon, eBay, Etsy, Walmart, Wayfair, Bestbuy etc. as well as top eCommerce CMS like Shopify, Wix, WooCommerce, Magento etc.
Ability to set up and manage product catalogue on all marketplaces and ecommerce CMS like Shopify, Magento, Wix etc.
Experienced in handling and managing both seller central and vendor central. Well-versed with
Amazon account setup and deployment for Amazon FBA/ FBM and the ongoing account management.
Experience with bulk product upload tools and troubleshooting account issues.
Experience with tools like Helium 10, JungeScout, Sellics, Viral Launch, eComhunt etc is a must.
Experience with Amazon EBC and A+.
Experience with Amazon SEO including use of best industry tools for Amazon keyword research, latest listing optimization techniques, and current best practices to optimise product listings as per Amazon A9 algorithm.
Should have experience with store management including inventory management, feedback and review management, Amazon customer support, competitor research, order processing etc.
Experience with Account Health Management (monitoring feedback & request removal of negative feedback, late shipments, cancellations and addressing the account health-related issues that arise).
Maintaining & creating performance reports &analyzing different data.
Auditing the account & creating reports – Analyzing markets (performing market research to ensure we stay competitive in the market).
Case Log Management (overseeing issues and creating cases with seller support).
Managing Amazon Advertising (Sponsored Ads, Lightning Deals, Coupons and Promotions).
Additional experience with Amazon account suspension recovery will be an added advantage.
Knowledge of product classification, taxonomy, product data cleansing, product data standardization etc. for omnichannel listings is a must.

Essential must-have skills:
Minimum 3-5 years of Ecommerce project management experience.
1-2 years of team management experience with a proven track record.
Should possess excellent spoken and written communication skills.
Should have exposure to direct international client communication.
Working knowledge of Excel, Word, Outlook, and PowerPoint.
Be comfortable and adaptable to an ever-changing, fast-paced, hands-on, entrepreneurial environment.

What will you do?
Ecommerce Project management and Client communication.
Handling a team of up to 15 executives.
Liaison with, BD, Account Management, and Process Engineering teams regarding timelines and issues that come up with data.
Any other duties as required and/or directed related to core operations and service delivery.
Create an inspiring team environment with an open communication culture.
Set clear team goals and manage them with crisp timelines and follow-through.
Delegate tasks and set deadlines.
Oversee day-to-day ecommerce operation.
Monitor team performance and reporting of performance metrics.
Motivate and drive team members to meet the daily. Weekly and monthly goals.
Identify training needs and provide coaching.
Listen to team members feedback and resolve any issues or conflicts seamless team environment.
Recognize high performance and reward accomplishments.
Encourage creativity and risk-taking.
Suggest and organize team building activities.
You'll have flexibility. You’ll have autonomy. And, you’ll get all the support you’d need to be successful in your role.

What we offer you:
Remuneration amongst the best in the industry is not a constraint for a deserving candidate.
You will have the responsibility as well as the support from day one. A supportive, sensible, and flexible
work environment that allows you to plan your work schedule based on the business requirement.
A great opportunity to be part of not just a fast-growing organisation in an exciting and promising market, but an organization that is amongst the best in the sector known for high CSAT& ESAT