Team Lead - Customer Service And Sales Vaibhav Global

About Vaibhav Global

Job Description

As a Team Leader at Vaibhav Global Ltd (VGL) in Jaipur, your main responsibility will be to oversee and support a team of customer service and sales representatives, ensuring exceptional service delivery and operational efficiency. You will need to exhibit strong leadership skills, effective communication, and the ability to motivate your team to meet and exceed performance goals. Your key responsibilities will include fostering a positive and engaging team environment that promotes open communication and mutual support, defining and communicating clear team goals aligned with customer service and sales objectives, assigning daily tasks and responsibilities to manage workflow efficiently, supervising and supporting day-to-day operations, monitoring key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rate, providing regular feedback and coaching to enhance team and individual performance, acting as the first point of escalation for customer or internal issues, resolving conflicts swiftly, recognizing and celebrating team and individual achievements to maintain morale, identifying skill gaps and organizing development initiatives or training sessions, promoting continuous improvement by encouraging team input and innovative ideas, and planning and coordinating team-building activities to strengthen collaboration. To be successful in this role, you should have proven work experience as a team leader, with international experience being prioritized. You should possess in-depth knowledge of operational performance metrics, good analytical skills especially in MS Excel, excellent communication and leadership skills, strong organizational and time-management skills, decision-making skills, willingness to work in a blended process, flexibility to work night shifts as required, and a commitment to continuous learning and improvement. At VGL, you can expect a fun-filled work environment and a culture of openness and flexibility that allows employees to grow and gravitate towards roles that align with their talents and passions. You will also have access to training programs to enhance your skills and knowledge. If you are looking for a challenging yet rewarding opportunity in a fast-paced and dynamic environment, this role at VGL could be the perfect fit for you. Location: G-135, EPIP, Sitapura, Jajson-302022, India Compensation: 6,00,000 - 7,00,000 Yearly Level: 3 Location: Jaipur Experience: Minimum 1 year Qualification: Graduation Work Mode: Onsite Job Type: Fulltime,