Tally Software Support IT Catalyst Software

About IT Catalyst Software

Job Description

IT Catalyst is looking for young and dynamic people for the below profiles. We offer a great working environment and growth opportunity to employees. IT Catalyst is a hardcore technology company and one of the premier partners of Tally Solutions India Pvt. Ltd. We nurture and inspire our employees by providing them with a collaborative environment that allows for a fine work life balance along with extensive employee benefits. Involves providing support and implementation services to Customers, candidates with Tally support experience are invited to apply. Responsibilities: Provides inbound phone, web or email support to resolve client inquiries and problems effectively and efficiently. Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations. Documents, track, and/or update details on the specifics of client issue(s). May assist with writing estimates for software modification specifications and documentation of support processes. Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required. May provide training to client end-users (typically via webinar). Creates or enhances documentation throughout the support process. Contributes to company knowledge library and/or Tyler Community. May participate in User Group meetings and activities. Commits to expanding technological skills and knowledge of the Tally products. Qualifications: A minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience. Excellent interpersonal skills. Exceptional customer service aptitude required. Effective decision making and problem solving skills involving troubleshooting basic to moderate issues. Strong organizational skills. Effective analytical ability, particularly in a technical environment. Excellent written and verbal communication skills. Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. Knowledgeable with Microsoft Office. Knowledge and understanding of software development tools a plus.,