Talent Delivery Manager (BPO Operations) Randstad Enterprise
Randstad Enterprise
Office Location
Full Time
Experience: 6 - 6 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Bpo Operations, Process management, Communication skills, Interpersonal Abilities, Talent Delivery Strategies, KPIs, SLAs Management
About Randstad Enterprise
Job Description
Job Title: Talent Delivery Manager Experience: 9+ years in BPO Operations Role Overview: Randstad Enterprise is seeking a Talent Delivery Manager with extensive experience in BPO operations. In this role, you will lead a team of 25-30 people and ensure top-tier talent delivery for our clients. This position requires managing a rotating shift schedule every 3 months. Exceptional communication skills and a strong background in BPO environments are essential. Requirements: 6-10 years of experience in BPO operations, focusing on process management. Proven experience managing a team of 25-30 people. Excellent communication skills and interpersonal abilities. Must have experience in BPO operationscandidates from BPO backgrounds are required. Ability to work in a night shift. Key Responsibilities: Oversee daily operations of a large BPO team. Develop and implement effective talent delivery strategies. Collaborate with client stakeholders to address challenges and drive solutions. Monitor and manage KPIs and SLAs to ensure performance standards. Foster a culture of excellence and continuous improvement within the team. Apply now to join a dynamic team and make a significant impact in the world of talent solutions!,