System Admin L3 Cynosure Corporate Solutions..

About Cynosure Corporate Solutions..

Job Description

Key Responsibilities:

• Provide advanced technical support to internal employees across distributed locations (NY, VA, and Chennai).
• Educate end-users on maximizing technology usage and improve tech adoption.
• Perform device provisioning, desktop imaging, and software installations, and manage networking hardware.
• Monitor systems proactively using tools to identify and resolve performance issues.
• Ensure high availability and reliability of systems and applications through best practices.
• Manage infrastructure changes aligned with enterprise architecture and business continuity standards.
• Administer and support Microsoft 365 environments, including Exchange Online, Teams, and SharePoint.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in systems administration with deep expertise in Microsoft 365 and Azure AD.
• Hands-on knowledge of MDM tools like Microsoft Intune/Endpoint Manager and identity/access management.
• Experience with ITIL-based incident/change management and troubleshooting Exchange scenarios.
• Strong interpersonal and communication skills with a patient, empathetic, and user-focused approach.
• Familiarity with both Windows and Mac environments; knowledge of Cisco Meraki, AirWatch, Atlassian, and NICE logging tools is a plus.
• Relevant certifications in Microsoft technologies or ITIL are preferred.