Support Specialist (Complaints) Revolut

About Revolut

Job Description

About Revolut Revolut is on a mission to provide people with more visibility, control, and freedom over their money. Since 2015, our range of products, including spending, saving, investing, exchanging, and traveling, have been helping over 60 million customers worldwide to maximize the value of their money every day. The core of our success lies in our dedicated team of over 10,000 employees globally, who are committed to our culture of excellence and innovation. We are proud to be recognized as a Great Place to Work due to our exceptional employee experience. About the Role The Complaints team at Revolut is seeking a proactive, detail-oriented Support Specialist to contribute to the quality assurance and enhancement of our rapidly expanding global company. In this role, you will take ownership of all complaints, ensuring a fair and transparent process. By collaborating closely with internal and external stakeholders, you will be responsible for investigating issues thoroughly to deliver exceptional customer experiences. Additionally, you will conduct root-cause analysis, maintain quality control, and engage with regulatory bodies. At Revolut, we are committed to fostering your professional growth and providing various opportunities as you advance in your career with us. What You'll Be Doing - Managing incoming formal complaints within regulatory deadlines - Identifying, analyzing, and resolving issues effectively - Establishing and refining internal procedures for complaint handling - Cultivating a customer-centric culture that prioritizes fair treatment - Maintaining a centralized data archive accurately and accessibly - Collaborating with cross-functional teams to ensure efficient complaint resolution - Taking ownership of problems from start to finish and going the extra mile - Staying informed about industry regulations to maintain compliance standards What You'll Need - Minimum of 1 year of customer support experience - Proficiency in English with exceptional communication skills - Strong analytical skills to investigate and address problems at their core - Strategic thinking abilities to employ redress tactics judiciously - Effective problem-solving skills to resolve complex cases efficiently - Keen attention to detail Nice to Have - Proficiency in other languages At Revolut, we prioritize our employees and have implemented a Diversity & Inclusion Framework to facilitate our continuous growth and success. We actively seek diverse talent to foster an inclusive work environment that drives innovation and excellence in our products and services. We welcome applications from individuals with varied backgrounds and experiences to join our multicultural team. Important Notice for Candidates: - Beware of job scams and ensure you follow official Revolut channels for applications. - Verify all communications from Revolut are conducted through official emails with the @revolut.com domain. Note: This is a remote position based in India.,