Support Executives Xmx Infosoft

About Xmx Infosoft

X-mx Solutions is a global IT consulting and services provider that offers on quality, on time delivery and cost effective business process outsourcing, onsite technical consulting, offshore software development, and product lifecycle management services. With a vision of creating a competitive advantage in Information Technology and Software Development industry and becoming the most valued partner of our clients, we deliver high-quality Business Management Solutions.

Job Description

 ( English Medium most preferred)

Salary based on experience and interview.

Notice period :- Immediate joiner.

Responsibilities

• Understanding the products and services provided by the company.
• Preparing company policies and procedures.
• Developing training lessons with service delivery systems.
• Managing a team of Customer Support Representatives.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Monitoring the performance of individual representatives.
• Maintaining records of each phone call for future reference.
• Assisting the HR department with hiring new employees.
• Providing the new employees with training sessions for enhancing their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.