Support - EU SCM Yokohama-ATG

About Yokohama-ATG

Job Description

The role of Support SCM within the SCM department in Mumbai involves reporting to the Specialist - SCM and collaborating with various internal teams to maintain customer orders and ensure timely order fulfillment for EU customers. The key stakeholders include Customers, CFT Team (Orders, Production, Dispatch, Logistics, Factory, Documents). The primary purpose of this role is to manage customer orders accurately, handle inquiries, resolve issues, maintain data accuracy, and coordinate with internal teams for smooth order processing and exceptional customer service. The duties and responsibilities include: - Order Management: Entering, verifying, and managing customer orders accurately in the system. - Customer Support: Handling inquiries, resolving order-related issues, and providing updates on order status. - Data Accuracy & Reporting: Maintaining precise order-related data and preparing reports for internal and customer use. - Issue Resolution: Identifying and resolving order-related issues in coordination with relevant teams. - Cross-Functional Coordination: Collaborating with Sales, Logistics, Finance, and other stakeholders for smooth order processing. - Logistics & Documentation: Coordinating with logistics partners, documentation teams, and shipping companies for timely deliveries and accurate documentation. Key Result Areas include Order Management, MIS, Logistics Documentation, and Customer query resolution. Educational Qualification required is Any Graduate. The desired skills include Customer Service, Order Processing, Regulatory awareness, Customer Service Orientation, MIS and Reporting, SAP, Interpersonal skills, Team player, Stakeholder management, and Excellent communication skills. The ideal candidate should have at least 3+ years of work experience in Customer Service, SAP, and MS Office in the field of supply chain. Time management skills are also essential for this role.,