Support Engineer HCL

About HCL

HCL Technologies is a global technology company of the next generation that assists enterprises in reimagining their businesses for the digital age. Our technology products and services are founded on four decades of innovation, a world-famous management philosophy, a strong culture of invention and risk-taking, and an unwavering commitment to customer relationships.?

Job Description

Job Description

Support & Maintenance of service requests, queries and enhancements.

Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner

Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times

Problem determination, workaround resolution, root cause analysis, major incident management

Deployment of service releases, patches, requests and customizations.

Create productive relationships with and between key stakeholders.

Ensure that solution and application support documentation is maintained to the highest quality and accuracy Other Responsibilities

To assist with the support of internal applications and infrastructure

Creation and distribution of knowledge and information with other team members and the company

Providing assistance and cover for other team members where required

Required Skills.

In person come to HCL office – Location :  Sholinganallur , Chennai

To Cover shift timings between  (8:30 am IST to 5:30 pm IST) or  (1:00 pm IST to 10:30 pm IST)

Excellent analytical and problem solving skills

Practical experience in Java - J2EE, SQL Server.

BPM product, AWS cloud are advantage.

Ability to work both independently and as part of a team

Understanding of software development cycle

Excellent written and spoken English

Understanding of change and release management