Support Engineer Sujata Computers
Sujata Computers
Office Location
Full Time
Experience: 0 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: New Delhi null, undefined
Skills: Leadership, Communication, Negotiation, Sales
About Sujata Computers
Job Description
Support Engineer L1
Qualifications, Skill Set
B. Tech/ B.E/ MCA/ equivalent
Required Experience:
- Freshers can apply.
- Can provide L2 Level Customer Support.
- Can provide exceptional support while communicating and assisting customers.
- Ability to resolve tickets, analyze customer reported information to identify problems and concerns.
Roles & Responsibilities:
- Addressing user tickets regarding hardware, software and networking.
- Walking customers through installing applications and computer peripherals.
- Asking targeted questions to diagnose problems.
- Guiding users with simple, step-by-step instructions.
- Conducting remote troubleshooting.
- Testing alternative pathways until the issue is resolved.
- Customizing desktop applications to meet user needs.
- Recording technical issues and solutions in logs.
- Following up with clients to ensure their systems are functional.
- Help creating technical documentation and manuals. Resolving tickets, analyzing customer reported information to identify problems and concerns.