Support Engineer HCL

About HCL

HCL Technologies is a global technology company of the next generation that assists enterprises in reimagining their businesses for the digital age. Our technology products and services are founded on four decades of innovation, a world-famous management philosophy, a strong culture of invention and risk-taking, and an unwavering commitment to customer relationships.?

Job Description

• Support & Maintenance of service requests, queries, and enhancements
• Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
• Problem determination, workaround resolution, root cause analysis, major incident management
• Deployment of service releases, patches, requests, and customizations
• Create productive relationships with and between key stakeholders
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy Other Responsibilities
• Creation and distribution of knowledge and information with other team members and the company
• Providing assistance and cover for other team members where required

Required Skills.

• In person come to HCL office – Location:  Sholinganallur , Chennai
• To Cover shift timings between (9:00 am IST to 6:00 pm IST) or (1:00 pm IST to 10:00 pm IST)
• Excellent analytical and problem-solving skills
• Practical experience in Java, JBoss & SQL Server
• AWS cloud is added advantage
• Ability to work both independently and as part of a team
• Understanding of software development cycle
• Excellent written and spoken English
• Understanding of change and release management