Support Assistant ApplogiQ
ApplogiQ
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Coimbatore
Skills: password resets, User setup, login problems, deactivating, End to End Testing, Visit Failure Monitoring, Scribe Retries, Generating reports, Supporting onboarding tasks, Resolving common problems, Writing clear notes, Communicating with customers
About ApplogiQ
Job Description
Job Description : Support Assistant Key Responsibilities: Exp : 3+years Location : Coimbatore Key Responsibilities: Handle routine support issues such as: User setup, login problems, password resets, deactivating New Tenant / Metabase Setup Items (SMTP setup, subscription setup) End to End Testing of new Tenants Visit Failure Monitoring & Scribe Retries Generating or assisting with monthly reports Supporting onboarding tasks for new customers Use existing guides to resolve common problems Write clear notes and context for more complex tickets before escalating to Tier Identify opportunities to improve or expand internal guides and processes Communicate clearly and professionally with customers via email or ticketing systems Speak with Employer 96293 11599 aswini.u@applogiq.org Job Type: Full-time Benefits: Health insurance Shift: Night shift Work Location: In person,