Support And Maintenance Orangeshark

About Orangeshark

Job Description

Position: Support snd Maintenance Location: Mumbai (Onsite) Experience: 3 - 5 yrs Educational Qualification: B. TECH ( IT/CS) / MCA/M.Sc(IT) Requirements: Engineering graduate with a minimum of 3 Years of relevant experience Manage and allocate day-to-day support, as well as manage customer helpdesk. Good understanding of CDBC systems, bank setup, recovery procedures, and system performance monitoring tools like Splunk, and Dynatrace (optional). Proficiency in recognizing potential areas for process and procedural enhancements and leading or supporting their implementation. Investigate technical system events, issues, and user inquiries by responding to and managing service requests. Oracle Database, SQL Server experience (managing SQL servers) .Net, C#, Java, Spring Boot knowledge Maintenance and Monitoring of Application Servers (e.g. Tomcat) Maintenance and Monitoring of Web Servers (e.g. NGINX , Apache HTTPD ) Writing SQL Queries for Data Extraction Excellent written and verbal communication & collaboration skills. L1, L2 & L3 resources at onsite location to manage and support the project. Technically qualified for implementation of the project along with managing, supporting and troubleshooting of issues, if any. If any software changes are required, the service can involve locating and tracking those changes. To ascertain how the recommended modifications affect application performance, the team additionally performs an impact analysis. Key Responsibility Areas Keep up with crucial IT functions, such as servers, systems, security tools, apps, software, and hardware. Manage business-critical IT tasks and system enhancements. Facilitate quicker and more intelligent business processes and employee productivity. Support and Maintenance professionals need to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Upgrade software and install programs, then address any difficulties with performance. Levels of technical support & maintenance: L1: Usually referred to as a service desk, L1 is the first point of contact for customers. L2: More thorough troubleshooting is done at the second level (L2), including examining the underlying hardware architecture and analyzing system log files. L3: This includes implementing hardware and software updates, managing configuration changes, and developing disaster recovery plans in the event of an attack or system failure.,