Staff Site Reliability Engineer Coupang

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As SRE organization we take pride in handling “operations as an engineering” problem with automation first approach. Site Reliability Engineers (SREs) at Coupang is a mission-critical role which combines software and system engineering to build, run and scale our complex, large-scale ecommerce systems.

What You Will Do

As part of the Site Reliability Engineering team, you will be responsible for ensuring all our customer facing services are healthy, monitored, automated, and designed to scale. You will serve as a hands-on Engineer who will be dedicated to review critical services design, set performance / reliability / availability benchmarks, tuning and owner to work with design improvements to guarantee reliability of the services. You will use your background to build best in class automation for areas such as Observability, Incident management, Disaster Recovery, Load testing, Capacity engineering and many more. In this role you will work very closely with our product development teams to maintain a high SLI/SLA bar for production services, influence them with SRE principles and best practices and coordinate the resolution of production incidents.

Key Responsibilities:

• Serve as a primary point responsible for the reliability and performance of all Coupang customer-facing services.
• Gain deep knowledge of Coupang application workflow and dependencies.
• Be able to drive collaboration effectively across organizational boundaries, be able to build strong stakeholder relationships to achieve broad organizational objectives.
• Identify and implement scalable solutions for complex technical problems. Be the change driver.
• Self-motivated to be able to navigate the ambiguity with large initiatives and find solutions to accomplish the goal.
• Be the SRE champion/lead working with rest of the technical leaders across Coupang to define and drive the engineering roadmap.
• Contribute towards hiring and building a world class team. Mentor and coach junior engineers on the team.
• Communicate effectively with people at all levels of the organization.

Basic Qualifications:

• Bachelor’s degree in computer science, Engineering, or a related technical field.
• At least 12 years of industry experience operating and/or building large scale distributed systems.
• Deep UNIX/Linux systems knowledge and administration background.
• Strong programming skills in one or more of: Python, Java, Golang, C++.
• Strong problem-solving and analytical skills with a focus on data-driven decision-making.
• Proficient with cloud-based infrastructure, including AWS, Azure, or Google Cloud Platform.
• Hands-on experience in Kubernetes, Terraform, and AWS technologies
• Strong understanding of DevOps and SRE practices, including continuous integration, continuous delivery, and infrastructure as code (IaC).
• Proficient with containerization and orchestration technologies, such as Docker and Kubernetes.

Preferred Qualifications:

• Master’s degree in computer science, Engineering, or a related technical field.
• Knowledge of observability ecosystem including metrics, logging, tracing and tools, such as Prometheus, Grafana, Elastic Stack, Datadog, or New Relic.
• Excellent communication and collaboration skills, with the ability to work with teams across distinct functions and technical domains.
• Professional certifications in cloud platforms, monitoring tools, or related technologies.
• Previous experience working on a large-scale ecommerce platform.

Type of work model
Hybrid

Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.

Details to consider

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/