Sr Tech Ops Engineer CME Group

About CME Group

Job Description

The Senior Tech Ops Engineer is responsible for monitoring all customer-facing environments, including Production, Certification, New Release, and Disaster Recovery within the Clearing & Trading business units. You will be tasked with identifying and resolving systems and application issues in these environments, escalating when necessary following department guidelines, and accurately reporting incidents to management. It is essential to document incident timelines for reporting and post mortem analysis, engage all support parties in issue resolution, and participate in crisis management by relaying technical and customer information in a timely manner. Additionally, you will execute recovery procedures, analyze system logs to determine root causes, and ensure system stability through proactive monitoring and timely incident acknowledgments. As the Senior Tech Ops Engineer, you will continue learning application functionality and recovery procedures, participate in crisis line activities, and look for trends while monitoring logs associated with crises. You will be responsible for executing escalation protocols, moving into crisis management as needed, and developing necessary documentation to support incident resolution. Utilizing phone etiquette and escalation tools effectively, you will guide and control incident escalation processes, ensuring efficient communication and resolution. Overall, this role at CME Group offers the opportunity to work in a dynamic and diverse environment where you can make a meaningful impact on global markets. As an equal opportunity employer, CME Group values diversity and inclusion, recognizing the importance of a varied perspective in the workplace. Please be aware of recruitment fraud risks and adhere to established procedures to maintain trust, confidence, and security throughout the recruitment process. Join us at CME Group, where futures are made.,