Sr Soft Skills Trainer Group Bayport

About Group Bayport

Job Description

Job Description For Soft Skills Trainer Job Title: V&A cum Soft Skills Trainer Location: Ahmedabad Department: Learning & Development Reports To: Training Manager Job Summary Group Bayport is seeking a dynamic V&A (Voice & Accent) cum Soft Skills Trainer with 2-3 years of experience to enhance the communication and interpersonal skills of our customer support teams. The ideal candidate will be responsible for designing and delivering training programs focused on voice modulation, pronunciation, grammar, soft skills, and customer service excellence to improve overall communication effectiveness. Key Responsibilities Conduct Voice & Accent (V&A) training for customer support teams, focusing on pronunciation, clarity, tone, and neutral accent. Deliver soft skills training on topics such as communication, active listening, empathy, rapport building, customer handling, conflict resolution, and professional etiquette etc. Assess trainees" spoken English proficiency and provide customized coaching to enhance their language and verbal communication skills. Develop interactive training materials, role-play exercises, and simulations to ensure engaging and effective learning. Conduct mock calls, live call audits, and feedback sessions to evaluate trainees" progress and provide necessary interventions. Work closely with Quality & Operations teams to identify skill gaps and tailor training programs accordingly. Utilize various training methodologies (e-learning, gamification, workshops, etc.) to enhance learning experiences. Monitor and report on training effectiveness using assessments, feedback surveys, and performance improvement metrics. Stay updated with the latest trends in customer communication, soft skills training, and voice coaching. Qualifications & Experience Bachelors degree in Communications, English, Business, HR, or a related field. 2-3 years of experience in Voice & Accent training, Soft Skills training, or Customer Service training in a BPO, e-commerce, or service industry. Strong knowledge of phonetics, accent neutralization, intonation, and business communication. Excellent verbal and written communication skills with the ability to coach and mentor diverse teams. Familiarity with call quality assessment techniques and customer interaction best practices. Proficiency in training tools, LMS platforms, e-learning development, and presentation software. Certification in training or coaching (e.g., Train-the-Trainer, NLP, Business Communication) is a plus. Key Competencies Strong facilitation and presentation skills Empathy and patience in coaching learners Analytical and problem-solving skills Ability to handle diverse teams and learning styles Strong rapport-building and motivational skills,