Sr Quality Analyst//Voice Process//Mumbai//Pune BPO

About BPO

Job Description

Leading BPO in Bangalore, Mumbai, Pune, Kolkata Role - Sr Quality Analyst Internatonal Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools US SHIFTS Looking for Excellent Communication Skills Virtual Interviews ******Please Note- Only Immediate Joiners can apply******* WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123,